Privacy Policy

Effective Date: January 1st, 2023

Discount RV Inc. ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://discountrvinc.com or engage with our services, including through text messaging. This policy complies with the California Consumer Privacy Act (CCPA) and 10DLC (10-Digit Long Code) messaging requirements.

1. Information We Collect
We may collect the following categories of personal information:

• Contact Information: Name, phone number, email address, mailing address.

• Vehicle Information: Make, model, year, license plate number, and repair history.

• Communication Preferences: Preferences regarding calls, emails, and texts.

• Interaction Data: Engagement data such as message response times and open rates.

• Device Information: IP address, browser type, and other technical data when using our site.

2. How We Use Your Information
Your information may be used for:

• Scheduling and managing vehicle repair services.

• Sending SMS/text messages to notify you when your vehicle is ready for pickup.

• Requesting service reviews or feedback after a repair.

• Responding to customer inquiries and providing support.

• Improving website functionality and service quality.

• Meeting legal and regulatory requirements.

3. Text Messaging (SMS) Policy and 10DLC Compliance
By providing your mobile number, you consent to receive transactional SMS messages from Discount RV Inc. These may include:

• Vehicle pickup notifications.

• Post-service review or feedback requests.

We comply with 10DLC regulations by ensuring:

• Transparency: Messages are only related to services you requested.

• Opt-Out: Reply STOP at any time to unsubscribe from text messages.

• Help: Reply HELP or contact us for assistance.

• Frequency: Messages are only sent when necessary.

• Cost Disclosure: Message and data rates may apply, depending on your carrier.

• Consent is Not Required: You are not required to opt into texts as a condition of receiving services.

4. Sharing Your Information
We do not sell your personal information. We may share your data only in the following cases:

• With trusted service providers who help us run our business (e.g., messaging or review platforms).

• When required by law or to respond to legal requests.

• As part of a business transfer such as a sale, merger, or acquisition.

5. Your California Privacy Rights
As a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.

• Request deletion of your personal information (with certain legal exceptions).

• Opt out of the sale of your personal data (we do not sell data).

• Use an authorized agent to submit requests on your behalf.

To make a request, please contact us by email at info@discountrvinc.com or call us at 619.448.6242. We may ask you to verify your identity before proceeding.

6. Data Retention
We retain personal and communication information only as long as necessary for operational, legal, and compliance purposes, including records related to SMS consent per 10DLC regulations.

7. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure.

8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

Discount RV Inc.
1939 Main St
Ramona, CA 92065
Phone: 619.448.6242
Email: info@discountrvinc.com
Website: https://discountrvinc.com